🔒 Return & Refund Policy

🔒 Return & Refund Policy

At Pristova, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

1. Return Policy 🔄

• You can return products within 7 days of delivery.
• Products must be unused, unworn, and in their original packaging.
• To initiate a return, please contact our support team at support@pristova.in with your order details.

2. Refund Policy 💳

• Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days to your original payment method.
• If you paid via Cash on Delivery, refunds will be issued as store credit or bank transfer.

3. Exchanges 🔁

• Exchanges are allowed for damaged, defective, or wrong items received.
• Please notify us within 48 hours of delivery for exchange requests.

4. Non-Returnable Items 🚫

• Items marked as Final Sale cannot be returned or refunded.
• Hygiene-sensitive items (e.g., innerwear) are not eligible for returns unless damaged or defective.

5. Need Help? 📞

If you have any questions about our Return & Refund Policy, please reach out to us at support@pristova.in. We’re always here to assist you.